I just called and I wanted to have enough I buy what I needed. Called the number that the lady's provided and it was great help. Thanks Dillard.... Save a trip

My husband worked in customer service for 28 years and this is the worst service a store can offer not to be able to check a balance on a gift card. Are you forgetting the card was paid for by a customer! How pathetic is this. It's obvious the customer does not matter to Dillards. Will not shop there again.

I used the 1-800-345-5273 and got the gift card balance right away. Thank You Dillards Service Rep Amber.

Not being able to access the gift card balance either by phone or online is a crock.

I just called the number 800-345-5273. A nice lady answered on first ring and gave me balance. Easy!

Thanks Vanessa. I used the number you provided 800-345-5273 and it worked. Customer service rep was very nice.

Not being able to access the value of a gift card on line is ridiculous!!!!! You are forcing people to come to YOUR store! Well, I will drop by to DUMP this card but there will be no other visit by me! This is poor business & whom ever thought it up should be fired as it will cost YOU in the end!

I think it is awful that you have to go into the store to get your balance due to I work two jobs and do not have the time to go do this. My boss gave me this givecard a while back and I have not had a chance to use it.

You can check your gift card balance for Dillards at this number. 1-800-345-5273 The number on my card was out of service. I spoke to a nice lady on the 2nd ring.